Returns
- I need to return an item bought online You have 28 daysto return your item You pay from £4.99 per return Once returned, allow14 days to be refunded ...
- Return an item bought online, shipped from a brand partner You have 28 daysto return your itemYou will need to pay for the returns postageOnce returned, allow14 days to be refu...
- I've lost my store receipt If you no longer have your receipt for any reason, the store team may be able to reissue it for you.To check this, yo...
- The store staff refused my faulty item return All returns are inspected once received, this includes if you believe one of your items may have a manufacturing faul...
- I'm experiencing issues using the returns portal I'm struggling to loginWe're sorry to hear you are experiencing problems with our returns portal, please see below fo...
- Can I return more than one order in the same parcel? No. Please return each order separately and include any packaging that forms part of the goods with your valid proof ...
Refunds
- Purchases from before 13th August 2026 Orders placed prior to 13th August 2026 fall under the ownership structure preceding this transition. Refunds relatin...
- How will I receive a refund? For orders placed online - We try and process all returns as quickly as possible for you to get your refund. You shou...
- When will I receive a refund? We try and process all returns as quickly as possible for you to get your refund. If you arranged your return on our ...
- I can't see a refund on my bank statement Please allow 7 days for the refund to appear in your bank account.
- Why do I receive a credit note when returning Store orders? We have different terms and policies for shopping in store compared to shopping online.Unwanted items can be returned...
- Why have I been refunded for an item instead of it being exchanged? In the event you change your mind you can return an online item for a full refund only. We cannot exchange goods purc...