Following the administration of the previous Harvey Nichols business, existing gift cards and e-gift cards issued by that business will no longer work.
However, we are pleased to confirm that these gift cards can now be replaced with a new Harvey Nichols gift card, subject to validation.
How do I request a replacement?
Please complete our Gift Card Replacement Form by 30th September 2026.
You’ll need to provide details of your existing gift card or e-gift card so we can check it against our records.
Once validated, we’ll issue a new Harvey Nichols gift card for the eligible remaining balance. Your new gift card will be valid for 24 months from the date it is issued.
When do I need to submit my request?
Your request must be submitted by 30th September 2026.
Unfortunately, requests received after this date cannot be accepted.
What happens after I submit the form?
Our Customer Services team will check your gift card against our records.
If successfully validated, we’ll issue your replacement gift card and confirm this by email. If we need any further information, we’ll contact you.
Can I have a cash refund instead?
No. Any eligible balance will be provided as a replacement Harvey Nichols gift card and cannot be exchanged for cash.