Getting Started
- Members is coming back We’re working behind the scenes to bring Harvey Nichols Members back. Here’s what you need to know in the meantime.Wi...
- How do I register for an account? Register an account with us to get the benefit of having your orders and order history in one place and you can take ...
- How do I create or change my password Reset my passwordIf you already have an account with us but can't remember your password, please head over to my acco...
- How do I create or change my email address? For our customers’ security we don’t allow change of email address. If you need to use an alternative email address, ...
- How do I buy online? You can search for items in a few different ways, to then add them to your shopping cart.There's a search function at...
- How do I pre-order an item? Sometimes we offer special products to pre-order, which gives you the ability to order these items before their offic...
Technical Issues
- Add to safe sender list Sometimes you may run into trouble and not receive account emails that we are sending to you. That’s problematic beca...
- I’m having problems signing in. What can I do? If you have an account with us, please make sure you are using the same email address and password as you used when s...
- I'm experiencing issues using the website You can refer to the product page and press deliveries to see what options are available.We're sorry to hear you are ...
- I'm experiencing issues with the App We're sorry to heat you are experiencing problems with our App. Please check that you're using the most up-to-date ve...
- Tips for staying safe online Online threats like hacks, scams, and cyber-crime are common in today’s digital world, but taking a few simple precau...
- What to do if you’ve been targeted by a scam If you placed an order on a fraudulent website believing it was ours, we understand the frustration this can cause. A...