We’re working behind the scenes to bring Harvey Nichols Members back. Here’s what you need to know in the meantime.
Will I still have access to my existing Members points (i.e. my cash rewards)?
Yes. Your existing Members points balance is being retained while we update the programme. We'll share details on accessing and using your points ahead of launch.
Will my existing points expire while Members is unavailable?
No. Your existing Members points balance will remain protected while the programme is being updated. We'll share further details on accessing and using your points before launch.
Will I be able to continue to earn and redeem Points when Members returns?
Yes. Members points will return as part of the programme. We'll share full details of earning and redeeming points ahead of launch.
Will my Members tier change?
No. Your current Members tier status is being retained while we update the programme. We'll share full details of the tier structure and how it will work when Members returns.
What will happen to my Members benefits?
We're currently reviewing and enhancing the Members experience. There will be some updates to programme features and benefits, and we'll share full details before launch.
When will Members be back?
We’re working at pace to bring Members back as soon as possible. While we don’t have a confirmed launch date, we’ll keep you updated and share more information as soon as we can.
How will I log into my Members account?
Members accounts are currently unavailable while we update the programme. We'll provide instructions on accessing your Members account before launch. Please note that creating an account on the Harvey Nichols website will create a new account and will not give you access to your existing Members account.
Will I be able to access Members through the app?
We’re currently shaping the Members experience, including how and where you’ll be able to access it. We’ll share more details closer to launch.
Will purchases made while Members is unavailable be added to my account later?
Purchases made while Members is offline will not automatically earn or be retrospectively credited with Members points. We’ll share any further details ahead of the program’s return.
What if I think my points balance isn’t right when it returns?
If something doesn’t look as expected once Members is live, please contact our Customer Service team. We’ll be happy to review your account and advise you.
Do I need to do anything in the meantime?
No. There’s nothing you need to do. We’ll be in touch when there’s more to share.
How is my personal data handled while Members is being updated?
As explained in our notice to Members dated 28 August 2026, Frasers Group Trading Limited, part of Frasers Group, is now the organisation responsible for managing personal data previously held and used in connection with the Harvey Nichols business. Your existing Harvey Nichols communication preferences, including any opt-outs and unsubscribe requests, will continue to be respected. You can find further information about how your personal data is used, your rights and how to contact us in the updated Harvey Nichols Privacy & Cookies Policy.
Will I be told if there are changes to how my data is used?
If there are any material changes to how your personal data is used in connection with the Members programme, we will update the Harvey Nichols Privacy & Cookies Policy and, where appropriate, let you know in advance. Where applicable, we will provide any additional information or choices required under data protection law before using your personal data in that way.